Find answers to common questions about our services
General
You can submit a support ticket by visiting our Support Center and filling out the ticket submission form. Provide as much detail as possible about your issue to help us resolve it quickly.
Our support team is available Monday through Friday, 9:00 AM to 6:00 PM. For critical issues, we offer 24/7 emergency support.
You can track your ticket status by entering your ticket number on our Track Ticket page. You'll also receive email updates whenever there's progress on your ticket.
Account & Billing
Click on the "Forgot Password" link on the login page. Enter your email address and we'll send you a password reset link.
Log into your client portal and navigate to Account Settings. From there, you can update your email, phone number, and other contact details.
Technical Support
Please include: a clear description of the issue, steps to reproduce the problem, any error messages you've seen, and screenshots if applicable.
Critical issues: 1 hour, High priority: 4 hours, Medium priority: 8 hours, Low priority: 24 hours.
Yes, you can attach screenshots, documents, and log files to your ticket. Supported formats include PNG, JPG, PDF, DOC, and TXT files up to 10MB each.
Still have questions?
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